Our Products
What are your Terms & Guarantees?
Many pieces are created daily in the workshop. The jewelry is handmade, making each piece unique.
For this reason, we have implemented a warranty for your jewelry. MAISON 91 covers the repair or replacement of your jewelry within 6 months of purchase.
WARRANTY CONDITIONS
° Proof of purchase within 6 months° This warranty covers jewelry purchased only on the website.
THE WARRANTY DOES NOT COVER
° Natural tarnishing of metal and stone.
During the life of the jewelry, with daily use, scratches or impurities may appear in clasps, chains, stones, etc.° Natural stones and pearls are, as their name suggests, natural... which is what makes them unique.
Their shapes and colors may therefore be slightly different from the photo.° If our care instructions are not followed.
How do I care for my jewelry?
If MAISON 91 jewelry protects you, it's also up to you to take care of it!
MAISON 91 jewelry is designed and hand-assembled in small batches in our workshop in Mallorca.
They are crafted with great care to accompany you in your daily life.
Although resistant to water and daily wear and tear, our creations are not invincible.
Even if you want to shine on all occasions, a little care, attention, and gentleness will preserve their brilliance. Please note that our jewelry is made with natural and semi-precious stones, which means their shapes and colors may vary... this is what makes them unique.
Their shapes and colors may therefore be slightly different from the photo.
TIP N°1
Beware of seawater and pool water: salt and chlorine are not the best friends of your jewelry.
They can degrade their brilliance and color. If it's impossible for you to take off your jewelry for a swim,
then be sure to rinse them thoroughly with clear water and then dry them.
TIP N°2
Your beauty products don't necessarily mix well with your jewelry.
Perfumes, sunscreens, moisturizing lotions, and products containing alcohol can tarnish your jewelry.
Try as much as possible to apply your products before wearing your jewelry or avoid direct contact between them.
If you want to shine on all occasions, even during your physical and manual activities,
remember to remove your jewelry to avoid any damage or loss.
Sweat, impacts, and sudden movements can damage your jewelry.
TIP N°3
Your MAISON 91 jewelry comes in pretty pouches/boxes that protect them from light and humidity and prevent them from getting damaged. Mixing all your jewelry in one box accelerates oxidation and can cause scratches and breakages. (Yes, I know you, who tugs on the end of your necklace, shaking it and telling yourself that it might make the big tangled knots disappear -:))
TIP N°4
To clean your jewelry, a small microfiber cloth is always welcome; otherwise, feel free to use a mixture of mild soap and warm water, then rinse with clear water and dry.
It's always better to avoid using harmful chemical products to clean your jewelry.
TIP N°5
Keeping your jewelry on while you sleep is a NO-GO, as it weakens them; they can get deformed or even break during your sleep. Sleeping with your jewelry subjects them to various aggressions that can tarnish and dirty them.
How are MAISON 91 jewels made?
Our jewelry is handmade by me in my workshop in Mallorca. Many pieces are created every day in the workshop, but always with the same care.
Orders & Deliveries
How do deliveries work?
DELIVERY
Shipping costs are free for all orders over €80 in France.
For any order under €80 or for international destinations, shipping costs range from €6 to €20 depending on the destination country. Orders are shipped from my workshop in Palma de Mallorca via MONDIAL RELAY. Each order will generally be processed and shipped within 72 hours, unless otherwise exceptionally indicated by us.
An email will be sent to you to confirm the processing of the order and its shipment. If you order multiple items, the order will be shipped in a minimum number of packages. In the specific case of pre-ordered products, the average shipping time will be specified on the item page and in your cart. We deliver your orders in France and internationally.
ORDER TRACKING
Once payment is validated, a confirmation email is sent to inform you that the order has been processed. Then, a second email is sent with the tracking number for the order. Please check your spam or junk mail folders carefully.
Who are your carriers?
Orders are shipped from my workshop in Palma de Mallorca via MONDIAL RELAY. Each order will generally be processed and shipped within 72 hours, unless otherwise exceptionally indicated by us.
Customer Service & Warranty
What is your return policy?
RETURNS
In accordance with the provisions of articles L221-18 and following of the French Consumer Code, the Customer has a period of 14 days to withdraw from their purchase, without having to give any reason. The 14-day period runs from the day the Customer received the ordered item. It is advisable to return the product by registered mail (The product concerned must be returned and sent by post) to
Marie BAK - MAISON 91 - Carretera d'Andratx, 9 - 07181 PORTALS NOUS - Balearic Islands - SPAIN
(postmark as proof). The return costs are the responsibility of the Customer. The Company will, within 14 working days from the moment it was informed of the Customer's decision to exercise their right of withdrawal, refund the payment received corresponding to the product subject to the withdrawal.
The refund period may be delayed until the returned product has been received and verified by the Customer. However, we draw your attention to the fact that a refund for jewellery can only occur if all the following conditions are met:
1) The returned product must be sent back perfectly intact; it must not have been worn, used, modified, deteriorated, or undergone any handling likely to prevent its re-marketing as new.
2) The product must not have been custom-made, nor be personalized jewellery.
3) The product must be returned in its original packaging accompanied by the purchase invoice.
4) These conditions are not valid for orders of Outlet items, nor for those benefiting from a specific promotional coupon code.
What happens if I have an issue with a product?
RETURN OF DEFECTIVE ITEM
In case of a defective product, you may return the product to us for After-Sales Service (SAV). Before sending the product to us, the Customer agrees to send an email to contact@maison91.fr with a photo of the damaged jewelry, along with the invoice and a comment on how it was damaged, in order to determine if the product is repairable. We will then confirm by email whether it is repairable or exchangeable and whether or not you can return the product. The return of goods is at the Customer's expense and risk (it is therefore advisable to declare the value of the merchandise and take out insurance covering these risks). It is recommended to return them by registered mail.
The return address is: Marie BAK
MAISON 91 - Carretera d'Andratx, 9 - 07181 PORTALS NOUS - Balearic Islands - SPAIN
Upon receipt of the returned product for SAV, and if it is repairable or exchangeable, we will return the product to you within 2 to 3 weeks, except in exceptional cases where the repair would require a longer period. If the returned defective product cannot be repaired, an identical product will be sent if available in the catalog, or a refund will be issued if it cannot be repaired.
What are your Terms & Guarantees?
Many pieces are created daily in the workshop. The jewelry is handmade, making each piece unique.
For this reason, we have implemented a warranty for your jewelry. MAISON 91 covers the repair or replacement of your jewelry within 6 months of purchase.
WARRANTY CONDITIONS
° Proof of purchase within the last 6 months° This warranty covers jewelry purchased only on the website.
THE WARRANTY DOES NOT COVER
° Natural tarnishing of metal and stone.
During the life of the jewelry, with daily use, scratches or impurities may appear in clasps, chains, stones, etc. ° Natural stones and pearls are, as their name suggests, natural... which is what makes them unique.
Their shapes and colors may therefore be slightly different from the photo.° If our care instructions are not followed.