Shipping & returns

DELIVERY

Shipping is free for all orders over €100 in France.

For all orders under €100 and destined for other countries, shipping costs range between €6 and €20 depending on the destination country.
Orders are shipped from my studio in Palma de Mallorca. Delivery is provided via MONDIAL RELAY (delivery in 5/6 business days) or CORREOS (delivery in 7/8 business days).
Each order will generally be processed and shipped within 48 hours, unless otherwise indicated by us.

An email will be sent to you to confirm the processing of your order as well as the shipment.
If you order multiple items, the order will be shipped in a minimum number of packages, and the shipping costs will be refunded to you.
In the specific case of pre-ordered products, the average shipping time will be specified on the item page as well as in your cart.
We deliver your orders in France and internationally.

ORDER TRACKING

Once the payment is validated, a confirmation email is sent to you to inform you that the order has been processed. Then, a second email is sent with the order's tracking number. Please be sure to check your spam or junk folder.

RETURNS

In accordance with the provisions of Articles L221-18 et seq. of the French Consumer Code, the Customer has a period of 14 days to withdraw from their purchase, without having to justify any reason.
The 14-day period begins from the day the Customer receives the ordered item.
It is recommended to proceed with their return by registered mail (The product in question must be returned and sent by postal mail) to

Marie BAK - MAISON 91 - Carretera d'Andratx, 9 - 07181 PORTALS NOUS - Balearic Islands - SPAIN

(postmark serving as proof).
Return shipping costs are the responsibility of the Customer.
The Company will issue a refund for the payment received corresponding to the returned product within 14 business days from the moment it is informed of the Customer's decision to exercise their right of withdrawal.

The refund period may be deferred until receipt and verification of the product returned by the Customer.
However, we would like to draw your attention to the fact that jewelry can only be refunded if all the following conditions are met:

1) The returned product must be sent back perfectly intact; it must not have been worn, used, modified, damaged, or subjected to any handling that could prevent it from being resold as new.
2) The product must not have been made to measure, nor be a personalized piece of jewelry.
3) The product must be returned in its original packaging accompanied by the purchase invoice.

4) These conditions do not apply to Outlet item orders, nor to those benefiting from a specific promotional coupon code.

RETURNS FOR DEFECTIVE ITEMS

In the event of a defective product, you may return the product to us for after-sales service.
Before sending us the product, the Customer agrees to send an email to contact@maison91.fr with a photo of the damaged piece of jewelry, accompanied by the invoice and a comment on how it was damaged, in order to see if the product is repairable.
We will then confirm by email whether it is repairable or exchangeable and whether or not you can return the product.
Return of merchandise is at the Customer's expense, risk, and peril (it is therefore recommended to declare the value of the goods and take out insurance covering these risks). It is recommended to proceed with their return by registered mail.

The return address is:
Marie BAK

MAISON 91
Carretera d'Andratx, 9 - 07181 PORTALS NOUS - Balearic Islands - SPAIN

Upon receipt of the returned product for after-sales service, and if it is repairable or exchangeable, we will return the product to you within 2 to 3 weeks, except in exceptional cases where the repair requires more time.
In the event that the returned defective product cannot be repaired, we will proceed to send an identical product if one is available in the catalog, or refund it if it cannot be repaired.